Summary

• Thirty-five years’ experience in Healthcare, encompassing clinical and claims management for workers’ compensation, auto, and general liability areas
• Numerous licenses and certifications including Nursing, Disability Management and Rehabilitation
• Extensive speaking background, conducting educational programs for claims executives, claims handlers, case managers, and others involved in administration and management.
• Expert consultative services in areas of medical management, cost containment and adjudication of claims
• Well-recognized participant and officer for local, regional, and national organizations and associations

Introduction & Current Experience

As Vice President of Clinical Programs and the National Product Leader for Home Health and Complex Care Services at One Call, Kevin Glennon developed and manages a very successful home health program. He has over 35 years of experience in healthcare, encompassing clinical and claims management for workers’ compensation, auto, and general liability. His background includes medical case management of complex and catastrophic injuries and long-term disabilities. He applies his combined knowledge and experience to assist organizations in better managing and controlling costs associated with complex injury claims for the best-possible outcomes.

As a well-recognized participant and officer for local, regional, and national organizations and associations, Kevin has delivered many engaging topics and sessions at regional, state and national conferences, including PRIMA, SEAK, WCI360’s Florida Workers’ Compensation Educational Conference, National CMSA, National Work Comp and Disability Management Conference, National RIMS and other organizations aimed at educating claims and nurse case management professionals. In addition, his articles have appeared in numerous publications, including Public Risk, National Underwriter, Business Insurance, and The Self Insurer.

Employment History

• Jan. 2012 to present: One Call. Vice President-Clinical Programs, National Product Leader Home Health and Complex Care Services
• May 1997 to Jan. 2012: Total Medical Solutions. Executive Director of Clinical Services
• May 1997 to May 1999: Crawford and Company. Catastrophic Nurse Consultant to Disability Management Services
• May 1995 to May 1997: Crawford & Company. Director, Disability Management Services, which encompassed all aspects of disability, including workers’ compensation, long- and short-term disability, liability, auto and general
• Oct. 1986 to May 1995: Crawford & Company. Manager, Disability Management Services, which encompassed all aspects of disability, including workers’ compensation, long- and short-term disability, liability, auto and general
• Aug. 1985 to Oct. 1986: Holmes Regional Medical Center. Surgical Intensive Care Unit, Assistant Head Nurse
• May 1980 to Aug. 1985: Highland Hospital. Emergency Room Staff Nurse
• May 1984 to Aug. 1985: St. Mary’s Hospital. Intensive Care Unit Staff Nurse

Licensures/Certifications

• Registered Nurse-Florida, Active Registered Nurse-New York State, Inactive
• Certified Disability Management Specialist #009373
• State of Florida Qualified Rehabilitation Provider #WC1001566
• Board Certified in Workers’ Compensation Claims Administration (CWC) Approved Provider of Insurance Education in Florida Entity ID # 000363164 Approved School Office for Insurance Education in Florida Entity ID# 000363164
• Certified Instructor of Insurance Education in the State of Florida Instructor #820588 Florida Board of Nursing Continuing Education Provider #FBN-2834
• Approved Provider CE Broker #50-2052

Memberships

• National Association of Rehabilitation Nurses Florida State Association of Rehabilitation 
• Nurses: (Finance Chair May 2006 - May 2008)
• (President Elect May 2007 - May 2009) (President May 2009 – May 2011) Immediate Past President May 2011- Present
• Central Florida Association of Rehabilitation Nurses
  • (President Elect Jan. 2006 - Jan. 2007) (President Jan. 2007 - Jan. 2009)
  • Space Coast Association of Rehabilitation Nurses (Founding President 1989)
  • American Nurses Association Florida Nurses Association
• Case Management Society of America (CMSA)
• Case Management Society of Florida, Georgia and Tennessee
• International Association of Rehabilitation Providers (IARP)
• Florida Workers’ Compensation Institute, Inc. (FWCI)
  • (Volunteer of the Year 2007)
• Workers’ Compensation Claims Professionals (WCCP)
• (Instructor-WCCP Board Certification Program-Advanced Medical Anatomy-Jan. 2009 - Present)
• Florida Association of Self Insurance (FASI)

Education

• The State University of New York, College at Brockport, Bachelor of Science Nursing (BSN)

Presentations

Kevin has written and produced more than 30 continuing educational programs and frequently presents educational programs to claims management professionals and executive-level decision makers who are tasked with purchasing managed care services. He has spoken at numerous industry conferences over the past 35 years, including, but not limited to the following;

• Florida State Association of Rehabilitation Nurses May 2017 & 2018
• National RIMS April 2017- The Controversy Continues: Medical Marijuana in Workers’ Compensation
• National CMSA June 2017- The Controversy Continues: Medical Marijuana in Workers’ Compensation
• CCWC Annual Conference July 2017- Managing the needs of the Aging Injured Worker
• IWCF Virginia Work Comp Conference October 2017- Managing the needs of the Aging Injured Worker
• California Self Insured Association March 2018 - Managing the needs of the Aging Injured Worker
• Texas IARP March 2018- The Controversy Continues: Medical Marijuana in Workers’ Compensation
• Florida Bar Association Workers’ Compensation Forum April 2018- The Controversy Continues: Medical Marijuana in Workers’ Compensation
• Tennessee Workers’ Compensation Conference June 2018- The Aging Injured Worker
• National Counsel of Self-Insured Employers June 2018- Managing the needs of the Aging Injured Worker
• National Case Management Society June 2018- Improving Health Care Literacy for a Culturally Diverse Workforce
• Nevada IWCF Workers’ Compensation Conference August 2018- Superbugs: The Roadmap to Employee Safety
• CAJPA Annual Fall Conference September 2018- Superbugs: The Roadmap to Employee Safety
• Midsouth Workers’ Compensation Association Annual Conference October 2018- Managing a Multi-Generational Workforce
• American Airlines Annual Educational Conference November 2018- Managing the needs of the Aging Injured Worker

Publications

Kevin’s articles have been published and he has been a subject matter expert for several articles in industry publications, including:

• “Obesity Weighs on Workers’ Compensation Claims,” Public Risk, Jan. 2014.
• “Managing Catastrophic Claims: 10 Key Considerations,” WCI360.com, Sept. 2013.
• “How workers’ compensation can cut the fat in claims,” Business Insurance, March 2013.
• “The Aging Workforce: The Good, the Bad and the Expensive,” Public Risk, January 2013.
• “Supercharged Cost Drivers,” Case in Point, December 2010.
• “Obesity,” Work Comp Forum, Nov. 2010.
• “Obesity Claims Bring Specialized Consideration,” Risk and Insurance, Oct. 24, 2010.
• “Big Fat Claims: The Impact of Obesity on Workers’ Compensation Costs,” SelfFundingMagazine.com, Sept. 8, 2010.
• “Managing Complex Workers’ Compensation Claims,” Self Insured, Sept. 2009
• “Obesity: A growing problem in workers’ Compensation,” Florida Underwriter, Jan. 2009.

Personal Background

Born in Bowling Green, Ohio and raised in upstate New York where he began his career in nursing. Working in both the emergency room and the intensive care unit at two separate hospitals, Kevin received his bachelor’s degree in nursing in 1984. Kevin relocated to Florida in 1985 with his wife Lisa and their four sons, Sean, Shane, Chad and Dylan, at which time he began his career in workers’ compensation. Kevin remains based on Florida with his wife Lisa, 4 adult sons, 2 daughters in laws, and 4 outstanding grandchildren.